Transportation and returns

Returns:

All products purchased at Babunkers may be returned at your own expense and refunded in full, deducting the amount corresponding to shipping costs and the amount corresponding to modality costs. of cash on delivery payment if they exist.

If the return is attributable to Babunkers and the order is returned in its entirety, the refund will also include the shipping costs and the costs of the cash on delivery payment method. if they exist. .

*The customer must always return the purchased product(s) within a maximum period of 20 business days from the date of placing the order. Babunkers will only accept returns that meet the following requirements:

  • The product must be in the same conditions in which it was delivered and must retain, to the extent possible, its original packaging and labeling
  • The customer must return the product ensuring, by means of a protective box or other similar element, that it will arrive at the Babunkers warehouses, with the maximum possible guarantees.

If the return is attributable to Babunkers, it will be made at postage due through the same carrier by which the product was delivered except in the case of Ceuta, Melilla, Andorra la Vella, Balearic Islands and the Canary Islands, where the return will be made postage paid through the same carrier and once it is received. the product in our warehouses, the amount corresponding to shipping costs will also be refunded. shipment. If it is made by another carrier, the return will have to be made postage paid. Babunkers will not accept any return with postage due that does not come from the same transport company by which the product was sent.

Babunkers will not be responsible for the expenses caused by those returns that occur without respecting the Steps. established in this procedure.

1. Request return

Request a refund by entering your user account, clicking on “ORDERS – REFUND – RETURN”. Then click on the order details to see the products you have purchased and be able to select those you want to return (remember to select the number of units and products if making a return, especially if it is partial). Then click on “Request a Return”.

Once your request has been sent, the steps to follow will be different depending on the country where the order has been delivered.

IMPORTANT: You will not receive confirmation of receipt since the return request will be received automatically and almost immediately by our team.

INSTRUCCIONES DE DEVOLUCIÓN SI TU PAQUETE HA SIDO ENTREGADO EN ESPAÑA

  1. Entra en tu pedido para solicitar la devolución.
  2. Coloca el artículo que deseas devolver en su caja original (de forma que el producto que has introducido coincida con la referencia de la caja) y a su vez dentro de la caja o bolsa de transporte.
  3. Pega la etiqueta de devolución que te ha enviado la compañía de transporte a tu correo electrónico con el que realizaste tu pedido.
  4. El Courier una vez enviada tu solicitud recogerá el paquete en un plazo de 1 a 3 días (entre 24 y 72 horas) laborables en la misma dirección donde realizaste la entrega. Nota Importante: Si estuvo ausente o el paquete no estaba embalado o no le pusiste la etiqueta de devolución a tiempo y el mensajero finalmente no ha podido llevarse el paquete en este periodo, podrás llevarlo ( con su etiqueta de devolución pegada ) a cualquier punto de recogida de Correos Express.

RETURN INSTRUCTIONS FOR ALL OTHER COUNTRIES

  1. Place the item you wish to return in its original box (make sure the product you have entered matches the box reference).
  2. Please put the return label you found inside your order on the package.
  3. Bring the package to a picking point of the company who delivered your package (if it is a colissimo you will have to deliver it to the post office, in the case of DHL you can also take it to a centre that offers the Correos parcel collection service for returns).

INSTRUCTIONS DE RETOUR SI VOTRE COLIS A ÉTÉ LIVRÉ EN FRANCE

  1. Placez l'article que vous souhaitez retourner dans sa boîte d'origine (de sorte que le produit que vous avez saisi corresponde à la référence de la boîte).
  2. Collez l'étiquette de retour que vous avez trouvée à l'intérieur de votre commande.
  3. Déposez le colis dans un point de retrait de la société qui vous l'a livré (s'il s'agit d'un colissimo, vous devez le déposer au bureau de poste, s'il s'agit d'un dhl dans un bureau de poste).

ISTRUZIONI PER LA RESTITUZIONE SE IL PACCO È STATO CONSEGNATO IN ITALIA

  1. Inserite il vostro ordine per richiedere un rimborso.
  2. Inserite l'articolo che desiderate restituire nella sua scatola originale (in modo che il prodotto inserito corrisponda al riferimento della scatola) e a sua volta all'interno della scatola o della borsa di trasporto.
  3. Una volta inoltrata la richiesta di reso, il corriere ritirerà il pacco entro 1-3 giorni lavorativi allo stesso indirizzo in cui è stato consegnato. (NON È NECESSARIA L'ETICHETTA DI RESTITUZIONE).

2. Return costs

In the case of defective products or erroneous shipments, all return costs will be borne by the seller. In any other case, they will be borne by the buyer.

  • The return costs in the Peninsula are: €4.99
  • The return costs in the Canary Islands are: 30.85 €
  • Return costs in the Balearic Islands are: €11.99
  • Return costs to EU countries: €12 (except Spain)
    Ícono de validado por la comunidad
  • Return costs in non-EU countries are: €60

3 . Receive refund

Economic return (credit card payment method):

Babunkers, will manage the economic return request within a period of 48-72 hours from verification of arrival at warehouse of the returned order. The application of the refund to the customer's account or card will depend on the card and the issuing entity. The application period will be up to 7-10 days for debit cards and up to 30 days for credit cards.

Financial refund on delivery:

Babunkers, will manage the financial management return of the order within a period of 48-72 hours from verification of the arrival of the returned order at the warehouse. The refund will be applied by bank transfer to the account you indicate within a maximum period of 3 days.

4. Check the status of my return

You can check the status of your return at any time in your customer panel by clicking on the “Return History” option.

1. Once you return your order, it will appear in the status “Awaiting confirmation”.

2. Once our team accepts the return of the order, it will go to the "Waiting for package" status.

3. Finally, once the return process has been completed and the refund is made, it will go to the "Return Completed" status.