Returns:

All products purchased at Babunkers may be returned at your own expense and refunded in full, deducting the amount corresponding to shipping costs and the amount corresponding to modality costs. of cash on delivery payment if they exist.

If the return is attributable to Babunkers and the order is returned in its entirety, the refund will also include the shipping costs and the costs of the cash on delivery payment method. if they exist. .

*The customer must always return the purchased product(s) within a maximum period of 20 business days from the date of placing the order. Babunkers will only accept returns that meet the following requirements:

• The product must be in the same conditions in which it was delivered and must retain, to the extent possible, its original packaging and labeling
• The customer must return the product ensuring, by means of a protective box or other similar element, that it will arrive at the Babunkers warehouses, with the maximum possible guarantees.

If the return is attributable to Babunkers, it will be made at postage due through the same carrier by which the product was delivered except in the case of Ceuta, Melilla, Andorra la Vella, Balearic Islands and the Canary Islands, where the return will be made postage paid through the same carrier and once it is received. the product in our warehouses, the amount corresponding to shipping costs will also be refunded. shipment. If it is made by another carrier, the return will have to be made postage paid. Babunkers will not accept any return with postage due that does not come from the same transport company by which the product was sent.

Babunkers will not be responsible for the expenses caused by those returns that occur without respecting the Steps. established in this procedure.

1. Request return

Access your customer panel and once in your order history, click in the order details to see the products you have purchased and to be able to request a return ces éléments qui sont nécessaires.

Select the product and the units of the product for which you wish to request a return, not forget to write the reason for the return and click on the “request return” button.

Important: Depending on the delivery area of ​​the order and the carrier determined by Babunkers for shipping and return, there may not be an active tracking notification system for the return, so we recommend always tracking your order in your dashboard. customer in our ecommerce.

Don't forget that depending on the day you requested the return and its processing, the return may take a few days longer than you had previously estimated, but don't worry, we will respond to your request as soon as possible within the established deadlines.

Remember that you will need to log in with the email with which you made the purchase. If you have added a wrong email, log in with said email and change the email to the correct one in your customer panel in the "Information" option.

Check the date of your order and make sure that the return period (20 days) has not expired.

Follow the following instructions to return the package:

INSTRUCCIONES DE DEVOLUCIÓN SI SU PAQUETE HA SIDO ENTREGADO EN ESPAÑA

1. Entre en su pedido para solicitar la devolución.
2. Coloque el artículo que desea devolver en su caja original (de forma que el producto que ha introducido coincida con la referencia de la caja).
3. El courier una vez enviada su solicitud recogerá el paquete en un plazo de 24-72 horas. (No necesita etiqueta de devolución).

RETURN INSTRUCTIONS FOR ALL OTHER COUNTRIES

1. Please get into your order to request the refund.
2. Place the item you wish to return in its original box (make sure the product you have entered matches the box reference).
3. Please put the return label you found inside your order on the package.
4. Bring the package to a picking point of the company who delivered your package (if it is a Colissimo you will have to deliver it to the post office, in the case of DHL you can also take it to a centre that offers the Correos parcel collection service for returns).

INSTRUCTIONS DE RETOUR SI VOTRE COLIS A ÉTÉ LIVRÉ EN FRANCE

1. Veuillez entrer dans votre commande pour demander le retour.
2. Placez l'article que vous souhaitez retourner dans sa boîte d'origine (de sorte que le produit que vous avez saisi corresponde à la référence de la boîte).
3. Collez l'étiquette de retour que vous avez trouvée à l'intérieur de votre commande.
4. Déposez le colis dans un point de retrait de la société qui vous l'a livré (s'il s'agit d'un colissimo, vous devez le déposer au bureau de poste, s'il s'agit d'un dhl dans un bureau de poste).

ISTRUZIONI PER LA RESTITUZIONE SE IL PACCO È STATO CONSEGNATO IN ITALIA

1. Inserite il vostro ordine per richiedere un rimborso.
2. Inserite l'articolo che desiderate restituire nella sua scatola originale (in modo che il prodotto inserito corrisponda al riferimento della scatola).
3. Il corriere ritirerà il reso entro 24-72 ore dall'invio della tua richiesta (l'etichetta di reso non è necessaria).