Shipping policy

Spain (except the Balearic and Canary Islands)

  • Free shipping
  • No minimum order
  • Shipping time 72 hours

Balearic

  • Shipment FREE
  • No minimum order
  • Shipping Time 4-5 days

Canary Islands

  • Shipment FREE
  • No minimum order
  • Shipping Time 4-5 days

Europe (EU)

  • Free shipping
  • No minimum order
  • Shipping Time 7 days

Europe (NO EU)

  • Free shipping
  • No minimum order
  • Shipping Time 7 days

1. DELIVERY TIME

The maximum delivery time is 72 hours from the date the order leaves our warehouse for deliveries within the Peninsula, although we aim for delivery within 48 hours. For other destinations, delivery times range from 3 to 7 business days.

Each delivery is considered complete from the moment the transport company makes the product available to the customer, which is confirmed through the control system used by the transport company.

In the event of delivery delays due to Babunkers, the customer may cancel their order according to the procedure described in the "Returns" section. Delivery delays will not be considered if the order was made available to the customer by the shipping company within the agreed timeframe and could not be delivered due to reasons attributable to the customer.

2. NON-DELIVERIES AND LOSS

If the Customer is absent at the time of delivery, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. If delivery has not been arranged within 3 to 5 business days of the order being shipped, the order will be returned to our warehouses, and the customer will be responsible for the shipping costs. The customer will also be responsible for the return shipping costs of the merchandise, as well as any associated handling fees. These costs will be deducted from the amount paid for the purchase of the items. If the reason for non-delivery is a lost package, our carrier will initiate an investigation. In these cases, our carriers' response times typically range between one and three weeks.

3. DILIGENCE IN DELIVERY

The customer must check the condition of the package with the carrier who, on behalf of Babunkers, delivers the ordered product, indicating any anomalies they may detect in the packaging on the delivery note. If, after inspecting the product, the customer detects any incidents such as dents, breakage, signs of having been opened, or any damage caused during shipping, they agree to notify Babunkers by email as soon as possible and within a maximum of 7 business days from delivery.